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Find answers to all your questions about sending packages with travelers, matching algorithms, secure payments, and more.

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New to DistroTravel? Learn how to create your account and understand the basics.

Learn how to post packages, choose travelers, and track your deliveries.

Earn money by carrying packages. Learn how to post trips and manage deliveries.

Understand how our algorithm matches packages with travelers for optimal results.

Learn about safety measures, ID verification, and secure communication.

Information about payment methods, fees, escrow, and payout timelines.

After escrow begins, users can’t cancel alone. Admins decide refunds and penalties.

Learn the 5 main phases: post trip/package, match, chat, deal+escrow, delivery+payout.

Learn matching criteria, acceptance rules, and match expiration logic.

What senders and carriers can do, and how one user can act as both.

How carriers create Deals, what Deals contain, and how sender acceptance triggers escrow.

No lockers, hubs, drop-offs, or courier handovers — only in-person pickup and delivery.