Cancellation after Deal acceptance
After Deal acceptance and escrow funding, users cannot cancel on their own. Cancellation requires admin intervention.
Outcomes
- Carrier fault: sender receives 100% refund; carrier may receive strikes/penalties.
- Sender fault / not carrier fault: platform keeps the 15% fee. If cancellation is within 2 days of trip, an extra 10% penalty may apply to the responsible party.
Refund timing depends on the payment provider/bank.